Returns & refunds
Last updated July 25, 2026
We want you crabbing with confidence. If something arrives wrong, damaged, or defective, we'll make it right. Because every gauge is made to order, please read the details below before requesting a return.
1. Damaged, defective, or incorrect items
If your order arrives damaged or defective, or we sent the wrong item, email us within 30 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund, including original shipping, at your choice. You will not need to pay return shipping in these cases, and in most situations we won't ask you to ship the item back.
2. Standard (non-personalized) items
Unused, unopened, non-personalized items may be returned within 30 days of delivery for a refund of the product price. The item must be in its original condition and packaging. Original shipping charges are not refundable, and return shipping is the customer's responsibility unless the return is our error.
3. Personalized items
These are produced specifically for you and cannot be resold, so we cannot accept them back for reasons of preference or buyer's remorse. We produce personalization exactly as you type it — including spelling, spacing, and capitalization — so please review your text carefully before ordering. Typos in the text you submitted are not eligible for a refund.
4. Cancelling or changing an order
Because items are made to order, production may begin quickly. Email us as soon as possible after ordering and we will cancel or change your order if production has not yet started. Once production begins, cancellation may not be possible, particularly for personalized items.
5. Lost, stolen, or undeliverable packages
Title and risk of loss pass to you when the package is handed to the carrier. For packages marked delivered but not found, please check with your household and neighbors, then contact the carrier to open a claim — we'll help however we can. Packages returned to us as undeliverable because of an incorrect or incomplete address may be reshipped at the customer's expense, or refunded less original shipping.
6. How to start a return
Email contact@arkossystems.com with:
- Your order number
- What's wrong, and what you'd like (replacement or refund)
- A photo, if the item is damaged or defective
We typically respond within 1–2 business days. Please don't send anything back before contacting us — unauthorized returns may not be refundable.
7. Refunds
Approved refunds are issued to your original payment method. Once we process a refund, it usually appears within 5–10 business days, depending on your bank or card issuer. We'll email you when it's issued.
8. Wholesale orders
Wholesale and bulk orders are made to order in larger quantities and are generally final sale, except for items that are damaged, defective, or incorrect. Specific terms are confirmed with your order.
9. Product suitability
Our gauges are measuring aids, not official regulatory devices. A product's inability to prevent a fine, citation, or dispute over a catch is not a defect and is not grounds for a refund. Please see our Terms of Service for details.
10. Questions
We're a small operation and we genuinely want you happy with your gear. If something isn't right, email contact@arkossystems.com and we'll sort it out.